Terms of Use

These Terms of Use constitute the legal agreement between Qmobile and you (the "Customer"). By accessing our website or purchasing any product, you fully agree to these terms.

If you do not agree to these terms, please do not use our website or purchase any products. Changes to these terms take effect upon publication on the website.

All orders are subject to availability and confirmation of the order price. Payment must be received before shipment. Accepted payment methods: bank transfer, credit card, and cryptocurrencies.

Pixel 8 is priced at 1,200 CHF, Pixel 9 at 1,500 CHF, and Pixel 10 at 1,800 CHF. Prices include security-focused custom operating system installation, security configuration, and free shipping within Switzerland.

Order confirmation is sent by email. Pre-orders may be accepted for out-of-stock products; estimated delivery time is communicated at the time of order.

We aim to dispatch orders within 48 hours from Switzerland. Delivery times vary by destination. Within Switzerland 1-2 business days, Europe 3-5 business days.

All shipments are insured and trackable with a tracking number. Risk of loss passes to you upon delivery. The accuracy and completeness of the delivery address is the customer's responsibility.

Shipping within Switzerland is free. International shipping costs are calculated at checkout.

Hassle-free return guarantee. Unopened devices with intact original packaging may be returned within 14 days. To request a return, you must first contact us via the contact form.

Scratches, drop damage, breakage, physical damage, or problems caused by user error are not covered by returns. Opened or configured devices may be returned within 3 days only in case of manufacturing defects.

Once the return is approved, the payment is refunded within 14 business days via the same method. Shipping costs are not refunded.

Technical support available via email: qmobile.ch@proton.me. We will get back to you as soon as possible.

For technical issues, installation help, and security-focused operating system consulting, please contact us via email.

For emergencies, please contact us via email. Phone support is not available.

We offer 1 year of automatic security-focused custom operating system update support. Your device will automatically receive the latest security patches and feature updates.

Updates are distributed Over-the-Air (OTA) via the Internet. No user intervention required.

After the 4-year period, updates are the user's responsibility. Qmobile continues to offer technical consulting.

Qmobile is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Maximum liability is limited to the purchase price of the product in question.

This limitation applies to the extent permitted by law. Your mandatory statutory rights (e.g., consumer rights) are not affected by this limitation.

Safe use of the products and data backup are your responsibility.

These terms are governed by and construed in accordance with Swiss law. Disputes are subject to the exclusive jurisdiction of the courts in Basel-Stadt, Switzerland.