Question 1

What is a security-focused specialized operating system?

Accepted Answer

Our security-focused specialized operating system is a privacy and security-focused mobile operating system based on the Android Open Source Project. It removes Google services, hardens the kernel, and adds advanced security features. 100% protection against data mining.

Question 2

Which Pixel models do you offer?

Accepted Answer

We currently offer Google Pixel 8, Pixel 9, and Pixel 10 with the security-focused specialized operating system pre-installed and fully configured. All devices are brand new. Full control is yours.

Question 3

Do Google Play apps work?

Accepted Answer

Our security-focused specialized operating system does not include Google Play Services by default. You can use sandboxed Google Play or alternative stores like F-Droid and Aurora Store. Access apps without compromising your security.

Question 4

How long is update support?

Accepted Answer

Pixel 8 receives 5 years, Pixel 9 and 10 receive 4 years of security and OS updates from Google, plus 1 year software support for the security-focused specialized operating system. Long-term investment protection.

Question 5

Are devices new and sealed?

Accepted Answer

Yes. All devices are brand new. Full control is yours — we install a security-focused specialized operating system with full transparency and provide complete documentation.

Question 6

Do you ship internationally?

Accepted Answer

We ship from Switzerland to most European countries. Contact us for specific destinations. Fast and insured shipping.

Question 7

What is your return policy?

Accepted Answer

Unopened devices with intact original packaging may be returned within 14 days. Scratches, drops, cracks, physical damage, or user error are excluded from the return right. Opened or configured devices may be returned only in the case of a manufacturing defect, within 3 days. Once a return is approved, payment is refunded within 14 business days using the same method. Shipping costs are not refunded.

Question 8

How is the support?

Accepted Answer

We provide technical support and post-installation consulting for the security-focused specialized operating system. Contact us by email for assistance.

Question 9

What is Q secure messaging?

Accepted Answer

Your messages are protected with secure encryption (E2EE). Messages are encrypted between sender and recipient devices, no server can see the content.

Question 10

How does Q-PWA encryption work?

Accepted Answer

Our app uses secure encryption (E2EE) standards. Your messages are end-to-end encrypted and can only be read by you and the recipient.

Question 11

Is Q messaging E2E encrypted?

Accepted Answer

Yes, our app uses secure encryption (E2EE). Messages are encrypted on the sender device and only decrypted on the recipient device.

Question 12

How is Q messaging different from WhatsApp/Signal?

Accepted Answer

While WhatsApp and Signal offer E2EE, they collect metadata (who, when, where, how often) and store it on their own servers. Q messaging collects no metadata, runs on our own servers, and applies the highest level of E2EE — even we as a company cannot see message contents. No party other than sender and recipient can access the content.

Question 13

Do banking apps work?

Accepted Answer

Yes, most banking apps work on our security-focused specialized operating system with sandboxed Google Play. Some apps check SafetyNet/Play Integrity; in that case we recommend alternative access methods (web browser, QR code login). We can test specific apps before installation.

Question 14

Can I transfer data from my old phone?

Accepted Answer

Yes, but we recommend a privacy-focused transition. You can transfer personal data manually or use Seedvault for encrypted backups. Instead of Google Cloud backups, we offer local and encrypted backup options.

Question 15

What do consulting services cover?

Accepted Answer

Technical consulting: device setup, security-focused specialized operating system configuration, app permissions, and network security. Security consulting: threat modeling, incident response planning. Secure communication: end-to-end encrypted messaging and email setup. All services are tailored to your threat profile.

Question 16

Why is the withdrawal right excluded?

Accepted Answer

Before delivery, the device is opened, a specialized security operating system is installed, and an IMEI-specific configuration is applied; therefore the device qualifies as a personalized product. For personalized products, the right of withdrawal is excluded under Art. 40a OR of the Swiss Code of Obligations.

Question 17

What are the return conditions?

Accepted Answer

A device may be returned only in the case of a manufacturing defect, within 3 days. User error, drops, cracks, scratches, software changes, or issues arising after configuration are excluded from the return right. Once a return is approved, payment is refunded within 14 business days using the same method; shipping costs are not refunded. A return form and an identity form must be filled out.

Question 18

How long is the warranty period?

Accepted Answer

1 year software support for the security-focused specialized operating system and 2 years legal warranty for hardware (OR Art. 210) are provided. Due to the modification, the official Google manufacturer warranty is not valid.

Question 19

Which court has jurisdiction?

Accepted Answer

The courts of Basel-Stadt have jurisdiction.

Question 20

Is the product personalized?

Accepted Answer

Yes. Before delivery, the device is opened, a specialized security operating system is installed, and an IMEI-specific configuration is applied; therefore it qualifies as a personalized product and the right of withdrawal (Art. 40a OR) is excluded.

Question 21

Is the Google warranty valid?

Accepted Answer

No. Due to the modification of the device and the installation of the specialized security operating system, the official Google manufacturer warranty is not valid. 1 year software support for the security-focused specialized operating system and 2 years legal warranty for hardware (OR Art. 210) are provided.

Question 22

Is third-party app compatibility guaranteed?

Accepted Answer

No, third-party app compatibility is not guaranteed.

Question 23

Is there data collection?

Accepted Answer

Qmobile does not collect personal data. Personal data is processed solely for the purpose of fulfilling the contract and meeting legal obligations. Data is deleted upon expiry of the statutory retention period. Under the Swiss Data Protection Act, the buyer has the right to access, correct, and delete their personal data.

Question 24

What are the liability limits?

Accepted Answer

The seller is not liable for damages arising from data loss, security breaches, open-source defects, or requests from public authorities, provided that the seller acted without intent or gross negligence. Liability is limited to the purchase price. See the AGB page for details.

Frequently Asked Questions